Terms and Conditions

1. Agreement to Terms

By accessing or using AI Call Center 360 ("AICC360," "Service," "Platform"), operated by Houston IT Developers LLC ("Company," "we," "us," or "our"), you ("Customer," "Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our Service.

2. Description of Service

AICC360 is an artificial intelligence-powered call center platform that provides automated customer service, lead generation, appointment scheduling, and related telecommunications services. Our AI agents handle inbound and outbound calls on behalf of our clients to improve customer engagement and operational efficiency.

3. Eligibility and Account Registration

3.1 Eligibility

• You must be at least 18 years old and legally capable of entering into binding contracts
• You must provide accurate, current, and complete information during registration
• You represent that you have the authority to bind your organization to these Terms

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are liable for all activities that occur under your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use AICC360 for legitimate business purposes including:

• Customer service and support
• Lead generation and qualification
• Appointment scheduling
• Order processing and follow-up
• Market research and surveys (with proper consent)

4.2 Prohibited Uses

You may not use AICC360 for:

• Illegal activities or violation of applicable laws
• Harassment, abuse, or threatening communications
• Spam, unsolicited marketing, or robocalls without proper consent
• Impersonation of others or misrepresentation of your identity
• Collection of personal information without consent
• Activities that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or similar regulations
• Political campaigning or lobbying (unless specifically contracted)
• Adult or inappropriate content
• Financial fraud or deceptive practices

5. Compliance and Regulatory Requirements

5.1 Telecommunications Compliance

• You must comply with all applicable federal, state, and local telecommunications laws
• You are responsible for obtaining necessary consent for outbound calls
• You must maintain proper Do Not Call (DNC) list compliance
• You must respect call frequency limitations and time restrictions

5.2 Data Protection

• You must comply with applicable data protection laws including GDPR, CCPA, and HIPAA where applicable
• You are responsible for obtaining necessary consents for data processing
• You must implement appropriate data security measures for any data shared with our platform

6. Service Level and Availability

6.1 Service Commitment

• We strive to maintain 99.5% uptime for our platform
• Scheduled maintenance will be announced at least 24 hours in advance
• Emergency maintenance may be performed without prior notice

6.2 Service Limitations

• Call quality may vary based on network conditions and third-party providers
• AI responses are generated automatically and may occasionally be imperfect
• Service availability may be affected by factors beyond our control

7. Pricing and Payment Terms

7.1 Fees and Billing

• Service fees are based on your selected plan and usage metrics
• All fees are quoted in U.S. dollars and are subject to change with 30 days written notice
• Pricing changes will not affect existing prepaid periods
• All amounts are exclusive of applicable taxes, which you are responsible for

7.2 Payment Terms

• Payment is due in advance for all subscription plans
• Usage-based charges are billed monthly in arrears and due immediately upon invoice
• Payment methods accepted include credit card, ACH transfer, and wire transfer
• Late payments incur a 1.5% monthly service charge and may result in immediate service suspension

7.3 No Refunds Policy

7.4 Credits and Account Balance

• Account credits, if any, are non-transferable and non-refundable
• Credits do not carry over upon account deactivation, termination, or downgrade to free/unpaid plans
• Failure to maintain an active paid subscription constitutes account deactivation for credit purposes
• Unused credits expire immediately upon service termination regardless of reason
• Credits cannot be converted to cash or applied to future invoices after account closure

7.5 Free Trial and Plan Changes

• Free trials are limited to new customers only and subject to usage restrictions
• Downgrading to a free or unpaid plan results in immediate loss of all accumulated credits
• Plan upgrades take effect immediately; downgrades take effect at the next billing cycle

8. Data and Privacy

8.1 Data Collection

• We collect and process data necessary to provide our services
• Call recordings and transcripts may be stored for quality assurance and training
• We implement industry-standard security measures to protect your data

8.2 Data Ownership

• You retain ownership of your customer data and business information
• We may use aggregated, anonymized data for service improvement
• Upon termination, we will delete or return your data as requested

8.3 Confidentiality

• We maintain strict confidentiality regarding your business information
• Our employees and contractors are bound by confidentiality agreements
• We will not disclose your data to third parties except as required by law

9. Intellectual Property

9.1 Our Rights

• AICC360 platform, AI models, and associated technology are our proprietary property
• Our trademarks, logos, and branding materials are protected intellectual property
• You may not reverse engineer, copy, or create derivative works of our platform

9.2 Your Rights

• You retain all rights to your business data and customer information
• You grant us a limited license to use your data solely for providing services
• Any feedback or suggestions you provide may be used by us without compensation

10. Limitation of Liability

10.1 Service Disclaimer

10.2 Comprehensive Liability Limits

10.3 Excluded Damages

10.4 AI Technology Limitations

11. Comprehensive Indemnification

11.1 Customer Indemnification Obligations

You agree to indemnify, defend, and hold harmless Houston IT Developers LLC, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, and licensors from and against any and all claims, demands, losses, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or relating to:

• Your use or misuse of the Service
• Your violation of these Terms or any applicable law or regulation
• Your breach of any representation, warranty, or covenant made herein
• Any content, data, or information you provide or transmit through the Service
• Your infringement or violation of any third-party rights (including intellectual property, privacy, or publicity rights)
• Any calls, messages, or communications made using our Service
• Any regulatory violations including but not limited to TCPA, CAN-SPAM, or telemarketing regulations
• Any disputes between you and your customers or third parties
• Any negligent or wrongful acts or omissions by you or your agents
• Any data breaches or security incidents involving your data or systems

11.2 Defense and Settlement

• You must provide us with prompt written notice of any claim subject to indemnification
• We reserve the right to assume the exclusive defense and control of any matter subject to indemnification
• You may not settle any claim without our prior written consent
• You will provide reasonable cooperation in the defense of any such claims

11.3 Survival

These indemnification obligations will survive termination of these Terms and continue indefinitely.

12. Termination and Account Deactivation

12.1 Termination by Customer

• You may terminate your account at any time by providing 30 days written notice
• Termination does not relieve you of payment obligations for services already provided or contracted
• No refunds will be provided for unused services, prepaid fees, or remaining subscription periods
• You remain liable for all charges incurred through the effective termination date

12.2 Termination by Houston IT Developers LLC

We may suspend or terminate your account immediately, with or without notice, for any reason including but not limited to:

• Violation of these Terms or any applicable policies
• Non-payment of fees or disputed chargebacks
• Illegal, harmful, or abusive activities
• Risk to our platform, other users, or business operations
• Failure to maintain required insurance or regulatory compliance
• Breach of any representation or warranty
• Our decision to discontinue the Service or your access thereto

12.3 Account Deactivation Events

Your account will be considered deactivated and subject to immediate service termination upon:

• Downgrading to or maintaining a free/unpaid plan
• Failure to maintain an active paid subscription for any reason
• Non-payment beyond the grace period
• Voluntary account closure
• Violation of acceptable use policies
• Our termination of your access

12.4 Effect of Termination or Deactivation

Upon termination or deactivation:

• All account credits, unused balances, and prepaid services are immediately forfeited with no refund
• Access to the Service and your data will cease immediately
• We may delete your data after 30 days (or immediately for cause-based terminations)
• All payment obligations remain due and payable
• You must cease all use of our intellectual property
• Sections relating to payment, indemnification, liability limitations, and dispute resolution survive indefinitely

12.5 No Reinstatement Rights

Once deactivated or terminated, you have no right to reinstatement of credits, data, or service without our express written consent and payment of any reactivation fees.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

13.2 Mandatory Binding Arbitration

Arbitration Procedures:

• Arbitration shall be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association (AAA)
• The arbitration venue shall be Houston, Texas, or conducted virtually at our discretion
• Each party bears their own costs and attorneys' fees regardless of outcome
• The arbitrator's decision is final and binding with very limited appeal rights
• Any award may be entered as a judgment in any court of competent jurisdiction

13.3 Class Action and Collective Relief Waiver

13.4 Jury Trial Waiver

14. Modifications and Updates

14.1 Terms Changes

• We may modify these Terms at any time by posting updated terms on our website
• Continued use of the Service after modifications constitutes acceptance
• Material changes will be communicated via email or platform notification

14.2 Service Updates

• We may update, modify, or discontinue features of the Service
• We will provide reasonable notice for material changes that affect functionality

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Houston IT Developers LLC regarding the Service.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

15.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

15.4 Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control.

16. Contact Information

For questions about these Terms or our Service, please contact: